Yes, first time buyer and had a great experience! Customer service was great …… The product is even better!!! My husband and I wanted to try it! My husband and I wanted to try something new so we thought we’d be a little adventurous. We didn’t know where to start, but the salesperson solved all of our problems and helped us find the right doll for us. We loved the final product! It’s so tactile and feels so good. So good it almost doesn’t seem real! Buy here and you will be amazed.